You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you. Please allow 48 hours for the tracking information to become available. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. We don't currently ship overseas or out of New Zealand. Please have your order confirmation email with you when you come. Our in-store pickup hours are 11am - 9:30pm Wednesday & Friday, 11am - 6pm Thursday, and 10am - 5pm Saturday & Sunday. We will send you an email when your order is ready. You can skip the shipping fees with free local pickup at our brick & mortar store, 200 Dairy Flat Highway, Albany, Auckland. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day (usually much sooner). Please keep in mind we're open Wednesday to Sunday, and orders can only be packed/shipped during those days.įor calculated shipping rates: We ship on a flat rate of $10 to all of NZ. You will receive another notification when your order has shipped.

All orders are processed within 1 to 2 business days after receiving your order confirmation email.

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